GCT Rent Car Albania – Privacy Policy
At GCT Rent Car Albania (“GCT”, “we”, “us”), we respect your privacy. This Policy explains what data we collect, why we collect it, and how we protect it when you use our website, contact us, or rent a vehicle.
1. Who we are
Controller: GCT Rental Car Albania
Email: gctrentcaralbania@gmail.com
Phone/WhatsApp: +355 69 841 0025
If you are in the EU/UK or book from there, we process data in line with GDPR principles.
2. Data we collect
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Identity & contact: name, email, phone/WhatsApp, billing details, address, passport/ID (when required for rental).
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Booking data: pickup/return dates, locations, vehicle group, flight number.
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Payment data: last 4 digits/transaction ID via our PCI-compliant processor (we don’t store full card numbers).
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Usage & device data: pages viewed, IP, cookies, analytics.
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Communications: messages, reviews, support requests, call/WhatsApp logs.
3. Why we use your data (lawful basis)
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Process bookings & payments, sign rental contracts, deliver/collect cars (contract).
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Customer support, flight monitoring, safety & fraud prevention (legitimate interest).
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Marketing (with opt-in), service updates, review requests (consent/legitimate interest).
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Legal/financial compliance (legal obligation).
4. Sharing your data
We share only as needed with: payment providers, insurance partners, car telematics (if installed), airport hand-off staff, email/SMS platforms, analytics/cookie tools, and authorities where the law requires. All vendors are under confidentiality and data-processing agreements.
5. International transfers
Your data may be processed outside your country. We use safeguards such as Standard Contractual Clauses where required.
6. Retention
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Booking & invoicing records: 7–10 years (tax/legal).
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Contact/marketing data: until you unsubscribe or after 24 months of inactivity.
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Driver documents: retained only for the rental period plus the time needed for claims/fines.
7. Your rights
You can access, correct, delete, restrict, object, or request portability of your data. You can withdraw consent anytime and opt-out of marketing via the unsubscribe link. To exercise rights: {{support email}}.
You may complain to your local data-protection authority.
8. Cookies & analytics
We use cookies for site functionality, preferences, analytics, and ads. You can manage cookies in your browser. See our Cookie Notice (or section below) for details.
9. Security
We use encryption (HTTPS), access controls, and staff training. No method is 100% secure, but we continuously improve our measures.
10. Children
Our services are not directed to children under 16. We do not knowingly collect children’s data.
11. Changes
We may update this Policy. We’ll post the new date above. Continued use means you accept the changes.
Contact:
Email: gctrentcaralbania@gmail.com
Phone/WhatsApp: +355 69 841 0025